RETURNS AND REFUNDS

Logissur offers a 14-day return policy. If you would like an exchange, you have 14 days from the date of receipt of the package to return the product to us.

If you contact us after 14 days, or if the product has not reached us within the given time frame , returns cannot be accepted.

To be accepted for a return, the product must be new, unused, in its original condition and in its original packaging, as you received it.

Please do not send your product until you have received confirmation from support.

To be eligible for a return, please provide the following information to support:

  • An email of your return request, sent to contact@kbdinter.fr
    within a maximum of 14 days after receipt.
  • 2-3 photos of the product (or video if necessary)
  • An email explaining the reason for the return/refund request.

Once we have this information we can decide how to proceed.

If your request has been accepted, you will be promptly notified by email, and you will receive all the details for returning the product.

Once we have received the product and inspected it, you will receive an email confirming that the product has been received.

If the return conditions have been met and your return is complete, you will receive a refund for your order. This will appear on your bank statement or PayPal account within 14 business days. Return shipping costs will be your responsibility.

Refunds will not be accepted for the following cases:

  • If the package was not delivered because you provided an incorrect or incomplete address
  • If the package was not delivered due to circumstances beyond our control (natural disaster, snow, package blocked at customs)
  • If the tracking says "Delivered" but you say you didn't receive anything.
  • If a postman does not leave you a delivery notice, and the package ends up being returned to the sender (you will need to file a complaint with your country's postal service. La Poste for France, BPost for Belgium, etc.)
  • For all deliveries outside mainland France.
  • For all orders placed during FLASH Sale, exceptional discounts or with a promotional code.
  • Other exceptional circumstances beyond the control of logissur.com

EXCHANGE OF PRODUCTS.

We only exchange defective products. If you have received a defective product, please contact us by email at contact@kbdinter.fr within 14 days of receiving the product , and your product will be replaced as soon as possible after receiving proof (photos, videos, etc.).

DELIVERY

If you wish to return a product, the return costs will be your responsibility.

In some cases where we are responsible, we will cover the return shipping costs. For example, if you do not receive the correct product ordered.

All returned products must be sent to our parcel return center with tracking to avoid any disputes. You can provide us with the tracking number of the returned product at logissur.com

You must also include the completed and printed return form in the package so that we can identify you and reimburse you.